Hizmet
Guest Communication and Check-in Operations
In short-term rental the guest rating matters as much as the rate itself. What drags a rating down is usually not the apartment, but an unanswered message or a check-in that went wrong.
Before the booking
Answering pre-booking questions quickly affects both conversion and platform ranking. We answer these messages through the night as well; average response time is measured in minutes.
Check-in and the stay
- Directions, building access and key instructions before arrival
- Remote check-in, with someone there to meet the guest when needed
- Same-day response to anything that goes wrong during the stay
- Communication in four languages: Turkish, English, Russian, German
Check-out and reviews
Asking for a review after check-out and replying to the ones that come in is part of the operation too. When a negative review arrives, we fix what caused it first, then reply.
- Guests hosted
- 8,865+
- Average annual occupancy
- 75%
- Operating cost saved
- 30%
- Platforms listed on
- 50+
- Average revenue uplift
- 25%
Frequently asked questions
Do you really answer messages that come in at night?
Yes. Guest operations run 24 hours; booking questions and emergencies at night don't wait.
Do you screen guests?
We screen as far as platform rules allow: past reviews, the purpose of the stay and group size are checked.
Let's work out the right operating model for your property.
Let's look together at how it performs today, how it's run, and what it could earn.